Privacy Policy

Introduction

Case Tracker for USCIS Cases ("we," "us," or "our") operates websites, applications, and services where this Privacy Policy is posted or referenced (the "Service"). This Privacy Policy explains our policies regarding the collection, use, and disclosure of Personal Information when you use our Service. By accessing or using our Service, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Service.

If you are a resident of California, the European Economic Area (EEA), Switzerland, or the UK, additional terms may apply to you. Please see the relevant sections for specific details.

By using the Service, you also accept Google's Privacy Policy, as Case Tracker for USCIS Cases uses Google services such as AdMob, Firebase Analytics, and Firebase Crashlytics. For more information, please review:

• Google Privacy Policy
• Google AdMob Privacy Policy
• Firebase Privacy and Security
• Firebase Crashlytics Data Processing and Security Terms

1. Information We Collect

We may collect various types of Personal Information, including Identity Information (such as name, email), and Case Information necessary for tracking immigration case statuses. We use this data to provide, improve, and personalize our Service. We may also use de-identified or anonymized data for research and analytical purposes.

• Account Information: Names and email addresses collected through third-party social login providers, such as Google and Facebook, for account creation and authentication.
• IP Addresses: Collected automatically to improve user experience and for security and analytics purposes.
• Case Status Data: Receipt numbers provided by users, allowing us to fetch case status updates directly from USCIS.
• Device and Usage Information: Information about your device, including IP address, device type, browser type, operating system, and app usage data, collected automatically for performance analysis, debugging, and security purposes.

Data Not Collected: We do not collect geolocation data, financial information, medical information, or user contacts.

2. How We Collect Information

• Direct Input: Personal data (names, email addresses, and receipt numbers) is provided by you directly through social login options and case tracking features.
• Automated Technologies: IP addresses and device information are collected automatically through cookies, web beacons, and similar technologies to monitor app performance and improve services.
• Third-party Services: We utilize Google AdMob (for advertisements) and Firebase (for analytics, notifications, and crash reporting). These services may collect additional information to enhance app functionality and user experience.

Your data helps us run our service and communicate with you. Third-party service providers may only use your personal data as needed to perform services on our behalf and are contractually prohibited from using this data for any other purpose.

3. Use of Information

• Provide USCIS case status updates
• Enhance user experience and optimize app performance
• Display personalized advertisements
• Analyze usage data for app improvements, debugging, and security
• Comply with legal obligations and safeguard user rights

4. Service Providers

We may employ third-party companies to facilitate our Service, provide services on our behalf, or perform Service-related functions (e.g., hosting, analytics). These third parties have access to your Personal Information only to perform tasks on our behalf, and they are obligated to maintain confidentiality. We do not sell or trade your personal information for profit or any monetary transaction.

5. Legal Basis for Processing (GDPR)

• Consent: For personalized ads and certain data analytics, when required.
• Contractual Necessity: To provide the services you request, including account authentication and case status updates.
• Legitimate Interests: For usage data analysis and app improvement.
• Legal Compliance: To fulfill legal obligations and protect your rights.

6. Data Sharing and Disclosure

We do not sell, lease, or trade your personal information. We share data only with:

• Social Login Providers (Google, Facebook): For secure account login and authentication.
• Analytics and Advertising Services: Google AdMob and Firebase for app analytics, personalized ads, and notifications.

Each third-party service is subject to their own privacy policies, and we take steps to ensure compliance with relevant regulations.

7. User Rights and Choices

We are committed to ensuring that you can exercise your privacy rights. Subject to applicable law, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any incorrect or incomplete personal information.
• Deletion: Request deletion of your personal information if you deactivate your account.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-out: Adjust your preferences regarding personalized ads or restrict certain data collection by contacting us.

To close your account, please contact us at contact@pravenmoorthy.com account closure within 30 days and confirm once it has been completed.

8. Data Retention and Security

We retain your data as long as you have an active account or as otherwise necessary for the purposes described. If you do not interact with the Service for an extended period, your data may be archived or deleted according to our retention policies.

• Retention: Personal data is retained as long as your account is active or as needed to fulfill the purposes outlined in this Privacy Policy. We may also retain data as required by law.
• Security Measures: We implement SSL encryption for secure communication, use database security rules, and limit data access to authorized personnel. We conduct regular audits and implement safeguards to prevent unauthorized access and ensure data integrity.
• Dormant Accounts: If a user account remains inactive for more than 12 months, we may archive or delete the data following our retention policy.

9. Data Deletion

You have the right to request the deletion of your personal data at any time. If you wish to delete your account and associated data, please contact us at contact@pravenmoorthy.com with your request. Once we receive your request, we will delete your data within 30 days, unless a longer retention period is required by law.

After data deletion, your personal information will be permanently removed from our active databases and cannot be restored. Some anonymized data that cannot be linked back to you may still be retained for analytical purposes.

10. Data Breach Notification

In case of a data breach that compromises your Personal Information, we will notify you promptly, following applicable laws. We will provide guidance on any steps you should take to protect your information.

11. Changes in Ownership

If our business is sold or merges, your data may be transferred to the new owners. We will notify you of any significant changes in data handling as a result. If our company is sold, the new owners will be required to honor the commitments made in this Privacy Policy.

12. International Data Transfers

If you are located outside the United States, please be aware that data may be transferred to, stored, and processed in the United States or other jurisdictions where our third-party providers are located. By using our Service, you consent to this transfer.

13. Children’s Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect information from children. If you believe a child under 13 has provided us with Personal Information, please contact us immediately.

14. California Privacy Rights (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal data we collect, use, and disclose
• The right to request deletion of your personal data
• The right to opt out of the sale of your personal data (Note: We do not sell personal data)

To exercise these rights, please contact us at contact@pravenmoorthy.com

15. Changes to This Privacy Policy and Active Consent

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. When we make changes, we will notify you by displaying an in-app notification and posting the updated policy on our app or website. Please review the policy periodically to stay informed. If we make any significant changes to our data practices, we will seek your active consent before applying these changes to your data.

16. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@pravenmoorthy.com